Visiting the GP from comfort of home with Webdoctor

Cheaper consultation rates and the convenience factor help Webdoctor to attract more patients, writes Trish Dromey.

Visiting the GP from comfort of home with Webdoctor

The internet has changed the way we buy airline tickets, bank, and shop — and, according to Dublin company Webdoctor, is now in the process of changing the way we visit our doctor.

Co-founder and CEO Oisín Kim says, since setting up in 2014, his company has treated over 12,000 patients online.

He believes that acceptance of online consultations is growing in both Ireland and Europe, and expects his company to be treating several hundred thousand patients a year within five or six years.

Back in 2014, Webdoctor started out by offering repeat prescriptions for the contraceptive pill, erectile dysfunction, and premature ejaculation.

Mr Kim says: “We have now increased this to eight conditions, including a home test for sexually transmitted infections and, in August last year, we went live with a video consultation service.”

He noted that the company has since held over 500 online consultations.

Supported by Enterprise Ireland, Webdoctor raised just over €1m last year, which it is now using to grow its team, expand its range of services to include health screening, and to explore new markets in the UK and Europe.

“The advantages of our service for patients are that it’s cheaper and more convenient — over half the people who use it do so outside of the hours of 9 to 5,’’ says Mr Kim, explaining that the service is also widely used by people with conditions such as sexually transmitted infections which they are too embarrassed to see their GP about.

The repeat prescription service is available 24/7 and costs €25, while online consultations are available between 7am and 12pm and cost between €28 and €35.

The company does not deal with serious illnesses but Mr Kim estimates that Webdoctor can safely treat between 75% and 80% of the typical conditions patients visit their GPs with.

Early last year, the company launched a home test kit for sexually transmitted infections.

It is currently in trials with a blood test kit used for standard tests such as cholesterol, glucose, thyroid.

This is scheduled for launch at the end of March.

Prior to setting up Webdoctor, Mr Kim and his brother Howard ran a consultancy firm working on large-scale internet systems.

They became interested in using technology in the medical arena when they computerised the practice of their GP, Dr Sylvester Mooney.

“He was struggling with volumes of paper files and we helped him select a new system.

"We began discussing ways of using modern technology to improve communication and efficiency. We spent a few years talking and thinking about it,’’ says Mr Kim.

After that they sat down with him while he was dealing with test patients. “We looked at how his interaction worked and began building a road map and developing a platform.”

In September 2013, Webdoctor was set up with a team of seven — made up of four technical staff, including the Kim brothers, in addition to Dr Mooney and two other doctors.

Initially they worked part time but switched to full time when the company launched its initial service in 2014.

Self-funded at the start, Webdoctor became a High Potential Start Up company last year and raised €1m. Since then the staff has grown to 10 and two more doctors are being recruited.

Company plans for this year include expanding the service offered by Webdoctor to include online consultations with other medical practitioners.

“We are also working on a halo approach to providing on-demand appointments online,” says Mr Kim, further explaining that this will involve building up a network of GPs to provide online consultations.

Also in the pipeline is a plan to offer the technology to GPs on software as a service basis, so that they can offer their patients online consultations in addition to ones held in their surgeries.

Mr Kim says that in terms of online doctor services, Europe is around four or five years behind the US but he believes the gap is narrowing.

Within three years he expects Webdoctor to have a turnover of in excess of €1m.

Company: Webdoctor.ie

Location: Dublin

CEO: Oisín Kim

Staff: 10

Business: Online doctor service

Website: www.Webdoctor.ie

more courts articles

Man (25) in court charged with murdering his father and attempted murder of mother Man (25) in court charged with murdering his father and attempted murder of mother
Man appears in court charged with false imprisonment of woman in van Man appears in court charged with false imprisonment of woman in van
Man in court over alleged false imprisonment of woman Man in court over alleged false imprisonment of woman

More in this section

FILE PHOTO The Competition and Consumer Protection Commission has cleared the purchase of Goodbody Stockbrokers by AIB END Goodbody Stockbrokers fined over €1.2m by Central Bank over rules breaches
Nottingham City Centre Stock Irish staff at the Body Shop wait for wages as retailer shuts stores in the Republic
Ryanair comments on Norwegian Ryanair boss O'Leary's spat with Transport Minister over Dublin Airport escalates
IE logo
Devices


UNLIMITED ACCESS TO THE IRISH EXAMINER FOR TEAMS AND ORGANISATIONS
FIND OUT MORE

The Business Hub
Newsletter

News and analysis on business, money and jobs from Munster and beyond by our expert team of business writers.

Sign up
ie logo
Puzzles Logo

Play digital puzzles like crosswords, sudoku and a variety of word games including the popular Word Wheel

Lunchtime News
Newsletter

Keep up with the stories of the day with our lunchtime news wrap.

Sign up
Cookie Policy Privacy Policy Brand Safety FAQ Help Contact Us Terms and Conditions

© Examiner Echo Group Limited