Eishtec’s Director Heather Reynolds, Brendan Howlin TD Minister for Public Expenditure and Reform to European Commission, Richard Bruton TD Minister for Jobs, Enterprise and Innovation, and Alan Kelly Minister for Environment, Community and Local Government

Eishtec, the Waterford based customer service solution provider, is continuing its growth with the creation of 200 jobs in its new custom built centre in Clonmel, County Tipperary. The jobs will be created over the next six months but recruitment has already started. 

Eishtec started trading in May 2011 with just 9 employees, and already employs 1300 people across its sites in Waterford, Wexford and Craigavon. Eishtec supports major UK brands such as EE, the largest and most advanced digital communications company in Britain, delivering mobile and fixed communications services to the UK market. The jobs created will provide customer service support for the UK market. 

“Eishtec is a great model of what we are trying to achieve through our jobs plan” commented Minister for Jobs, Enterprise and Innovation Richard Bruton. 

“Here is an innovative Irish company, established less than 5 years ago, and now employs over 1000 people in the South East, an area of historically high unemployment. Today’s announcement that it is establishing a third operation in the South East, and bringing 200 jobs to Clonmel, a town with historical employment challenges, is another massive boost for the region.”

Colm Tracey, co-founding Director, said “Our company mission is to challenge the standards of service and our employees are trained to the highest standards to do just that. At Eishtec we have a particular approach to providing customer service that delivers a performance and experience that our clients value, and their customers appreciate. Our Clonmel based operation will be a continuation of that value driven business model.” 

Eishtech’s announcement coincided with the launch of the Government’s South East Action Plan for Jobs, aimed at delivering 10-15% employment growth in the region over the coming years. 

The Plan is the third of 8 regional jobs plans to be published over the coming months, as part of a new €250million regional jobs strategy led by the Minister for Jobs, Enterprise and Innovation, Richard Bruton TD.

The project to develop jobs plans for each of the 8 regions was in part born out of the success of the previous pioneering South East Plan process, established by Minister Bruton after the sudden job losses in Talk Talk in Waterford in 2011 and in response to the historic unemployment challenges in the South East region. Since 2012 the South East has had the fastest rate of jobs growth of any region in the country, with 25,300 extra jobs created in the region in 3 years, representing a 13.9% increase.

The new South East Plan builds on and expands this process, covering counties Carlow, Kilkenny, Tipperary, Waterford and Wexford. Key sectors targeted as part of the plan include agri-food, tourism, life sciences, manufacturing, retail and financial services/business services.